(The following is completely predicated on the truth of the report that a customer tipping $x doesn't result in workers' total compensation being increased by $x)
As a YC alum, I'm disgusted to see a YC company behaving like this.
Instacart: It shouldn't have to be said, but you don't cheat your customers and workers. Whatever internal rationalization you've developed for this practice is just that — a rationalization.
Stop cheating people. If your unit economics are so broken that you can't survive without deceiving and cheating people, then shut down instead.
As a YC alum, I'm disgusted to see a YC company behaving like this.
Instacart: It shouldn't have to be said, but you don't cheat your customers and workers. Whatever internal rationalization you've developed for this practice is just that — a rationalization.
Stop cheating people. If your unit economics are so broken that you can't survive without deceiving and cheating people, then shut down instead.